Privacy Policy

1. Introduction

PaySolutionX ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email, phone number)
• Account credentials (username, password)
• Business information (company name, business type)
• Payment information (processed through secure payment gateways)
• Communication preferences

SMS Data

Our Service reads SMS messages from your device to verify payment transactions. We only collect and process SMS messages related to payment notifications from mobile financial services (bKash, Nagad, Rocket, Upay).

Usage Data

We automatically collect certain information when you use our Service, including:

• Device information (device type, operating system)
• Log data (IP address, browser type, access times)
• Usage patterns and preferences

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process and verify payment transactions
• Send you technical notices and support messages
• Respond to your comments and questions
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations
• Analyze usage patterns to improve user experience

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• AES-256 encryption for data in transit and at rest
• Secure authentication mechanisms
• Regular security audits and updates
• Access controls and monitoring
• Secure data centers with redundancy and backups

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With your consent
• With service providers who assist in our operations
• To comply with legal obligations
• To protect our rights and prevent fraud
• In connection with a business transfer or merger

6. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. Retention periods vary based on your subscription plan:

• Free Plan: 7 days
• Professional Plan: 30 days
• Enterprise Plan: Unlimited or as per agreement

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Export your data in a portable format
• Withdraw consent at any time

8. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Third-Party Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

10. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us through our contact page.